At OmaJab, we want you to love your purchase. If something isn’t right, we’re here to help. Please review our return and refund policy below to understand the process and requirements.

1. RETURN ELIGIBILITY

We accept return requests within 30 days of delivery. To qualify for a return, items must be unused, unworn, unwashed, and in their original condition with all tags and packaging intact.

2. NON-RETURNABLE ITEMS

Certain items may not be eligible for return, including:

• Personalized or customized products
• Items marked as final sale
• Gift cards
• Items that have been worn, washed, damaged, or altered after delivery

3. HOW TO REQUEST A RETURN

To initiate a return, please email us at oswald@omajab.com with your order number, the item you wish to return, and the reason for your request. Our team will provide instructions for the return process.

Please do not send items back without contacting us first.

4. REFUND POLICY

Once we receive and inspect your returned item, we will notify you whether your refund has been approved. Approved refunds will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider.

5. EXCHANGES

If you need a different size, color, or item, please contact us at oswald@omajab.com. Exchanges are subject to product availability and approval.

6. RETURN SHIPPING

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect. Original shipping charges are non-refundable unless required by applicable law.

7. DAMAGED OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at oswald@omajab.com. Include your order number, a description of the issue, and clear photos of the item so our team can assist you.

8. CANCELLATION POLICY

If you wish to cancel an order, please contact us as soon as possible. Orders that have already been processed or shipped may no longer be eligible for cancellation.

9. LATE OR MISSING REFUNDS

If you haven’t received your approved refund, first check your bank account and contact your payment provider. If you still need assistance, please email us at oswald@omajab.com.

10. POLICY UPDATES

OmaJab reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be reflected on this page with an updated revision date.

11. CONTACT US

If you have any questions about returns, refunds, or exchanges, please contact us:

Email: oswald@omajab.com
Phone: (646) 470-3471
Company: OmaJab LLC

We’re happy to help make your shopping experience a positive one.